AUMUND Asia (H.K.) Limited Active in more than 150 countries, the AUMUND Group is an expert in the field of bulk materials handling for all stages of the process from raw materials extraction through material processing to finishing and storage of the products. Its technically sophisticated, innovative solutions can be integrated seamlessly into almost any customer situation or environment.
At the earliest possible date, we are looking for a permanent position (full-time) at the Hong Kong site for a
Head of Services (m/f/d)
Main responsibilities:
- Oversee the daily operations of the service department, including scheduling, resource allocation, and workflow management
- Monitor service performance metrics, analyze data, and implement strategies to improve service quality, efficiency, and customer satisfaction
- Supervise a team of service technicians, providing guidance, coaching, and feedback to ensure high performance and professional development
- Foster a positive work environment and promote teamwork and collaboration among team members
- Act as the primary point of contact for escalated customer issues, ensuring prompt and satisfactory resolution
- Build and maintain strong relationships with key customers, addressing their needs, concerns, and feedback proactively
- Develop and implement service strategies aligned with the organization's goals and objectives
- Identify opportunities for service expansion, new service offerings, or process improvements to enhance customer value and increase revenue
- Manage service department budgets, including the allocation of resources, equipment, and supplies
- Monitor and control costs, ensuring efficient utilization of resources while maintaining service quality
- Ensure compliance with industry regulations, standards, and safety guidelines
- Implement and enforce safety protocols and procedures to protect employees and customers
Requirement profile:
- Bachelor's degree in a relevant field (e.g., Business Administration, Engineering, or a related discipline)
- Proven experience in service management or a related role, preferably in the same industry
- Strong leadership abilities with the ability to motivate and develop a high-performing team
- Excellent customer service and relationship management skills
- Strong problem-solving and decision-making abilities
- Proficient in using service management software and tools
- Excellent communication and interpersonal skills
- Solid understanding of service operations, including scheduling, resource allocation, and workflow management